FAQ

Frequently Asked Questions

Q: Can I order color samples?
A: Sorry, but we do not send color samples.

Q: Why do color groups I and II have different prices?
A: Both groups have the same quality — they differ only in color.

Q: Can I pay with a credit card?
A: Yes — VISA, VISA Electron, MasterCard, Maestro, American Express, Discover.
IMPORTANT: Choose credit card option on PayPal (no PayPal account needed). 100% secure.

Q: How to find my Roto window size/code?
A: Check the metal plate on the sash (moving part) or inside colored casing.

Q: What is the shipping cost?
A: €19 (incl. VAT) to all EU countries. Delivered by DPD/GLS.

Q: What is the delivery time?
A: Shown on each product page and in cart. Working days only (Mon-Fri).

Q: Do you provide customer support?
A: Yes. Email: roto@roluxshop.com

Q: Can I contact you by phone?
A: Email only for multilingual support: roto@roluxshop.com

Q: Can I return Roto blinds if I don't like the color?
A: No. All Roto blinds are custom-made by Roto Frank — non-returnable.

Q: Delivery time passed — what now?
A: Email us. We'll check with courier. Note: actual delivery may exceed estimates.

Q: Not receiving store emails?
A: Check SPAM folder. We reply during business hours.

Q: Do you sell Roto spare parts?
A: No, only complete blinds.

Service hours: Mon-Fri 10:00-18:00 CET. No weekend/holiday support.

Disputes: EU ODR Platform