Complaints and returns

Complaint procedure

In case of any complaints, please contact RoluxShop.com via email: roto@roluxshop.com. While submitting complaint you need to provide order number, full name of the orderer, number of the proof of purchase (VAT invoice) and description of the subject of complaint.

Defective product will be picked up by a courier service that cooperates with us: UPS/DPD/TNT. The courier will contact you before the pick up at the address you specified. After the receipt, we will send the product to the manufacturer. All costs associated with the justified complaint of the product will be covered by RoluxShop.com store.

The user should give defective product to the courier, so that it gets back to RoluxShop.com. If the picking up of the product is impossible due to the lack of cooperation from the User, then our company reserves the right to withhold the shipment of the replacement product.

Right to withdraw from the agreement

Each customer has the right to return the products without providing a reason, under withdrawal from the agreement within 14 days since receipt of the products, excluding the products manufactured for individual order.

PLEASE NOTE: in RoluxShop.com store, all Roto blinds are manufactured for your individual order by Roto Frank. They are non-returnable products!